Frequently Asked Questions
Everything you need to know about shopping with COLLECT.
How do I determine my correct size?
Each product page features a detailed 'Size Guide' with specific measurements. As a general rule, our garments follow a standard contemporary fit, but we recommend checking specific fabric details as some items offer more stretch than others.
What is your return policy?
We offer a 30-day return window for all unworn, unwashed items with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label. Please note that vintage and archive pieces are final sale.
Where does COLLECT ship from and how long does it take?
All orders are dispatched from our central warehouse within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
Are the materials used in your collections sustainable?
COLLECT is committed to ethical sourcing. 80% of our current collection is made from organic cotton, recycled polyester, or deadstock fabrics to minimize environmental impact and reduce textile waste.
How should I care for my COLLECT garments?
To preserve the longevity of your items, we recommend washing in cold water and air drying. Specific care instructions are located on the inner seam label of every garment to ensure the fabric maintains its integrity.
Do you offer international shipping and duties coverage?
Yes, we ship worldwide. For most regions, duties and taxes are calculated at checkout so there are no surprise fees upon delivery. If your country is not listed, please contact our support team.